Named Victim — Documented Loss
April 2025
Texas, United States
Fake Bank Email
Email Claiming His Bank Account Was Hacked Costs Retiree His Savings.
Total Loss
OVER $2 MILLION
How It Happened
Robert Brown, a 78-year-old retired geologist from Little Elm, received an email claiming his bank account had been hacked. It told him to withdraw his money, convert it to gold or cryptocurrency, and give it to a courier for safekeeping. He lost more than $2 million, his retirement savings.
The Outcome
Brown died without recovering the money. Authorities raided two North Texas jewelry stores linked to the gold bar scheme, and federal authorities said they shut down three call centers in India.
How EFA Could Have Helped
EFA warns you when an email claims to be from your bank and uses alarming language about your account to push you into acting quickly.
Named Victim — Documented Loss
March 2025
Missouri, United States
Fake Title Company
Over $1.3 Million, Sent on One Email From the “Title Company.”
Amount Wired
$1.3 MILLION+
How It Happened
A senior closing on a property got a compromised email from the “title company” with wire instructions for over $1.3 million to a fraudulent account.
The Outcome
The FBI froze the receiving account and found wires from other victims in it.
How EFA Could Have Helped
EFA warns you when an email asks you to wire closing funds and when the payment instructions change. Call the title company at a number you already have before you send anything.
Named Victim — Documented Loss
2021
New York, United States
Home Purchase
Emails Posing as Her Attorney Divert a 75-Year-Old’s $764,100 Apartment Payment.
How It Happened
Leila Meltzer, 75, was buying an apartment at 205 West End Avenue. Hackers posing as her real estate attorney emailed that closing was set and 'funds need to be with us today or latest tomorrow.' She wired $764,100 to an account controlled by the hackers in Georgia.
The Outcome
Meltzer sued the attorney for legal malpractice and breach of contract; the attorney’s lawyer called the claims unfounded.
How EFA Could Have Helped
EFA warns you when an email about a closing asks for a wire and pushes urgency, so you can call your attorney on a number you already know.
Named Victim — Documented Loss
February 2026
Whitehall Township, Pennsylvania
Fake PayPal Email
A PayPal “Fraud Charge” Email Ends With Over 200 Gold Bars Handed to Scammers.
Restitution Ordered
$688,372
How It Happened
A 74-year-old Whitehall Township man was targeted in a lengthy scam that began with an email about an allegedly fraudulent charge on his PayPal account. He was told he would be responsible and had to repay PayPal at a gas station Bitcoin kiosk. Using money withdrawn from his IRA, he bought more than 200 gold bars worth almost $600,000, and also lost about $91,000 in cash.
The Outcome
A 25-year-old New Jersey man pleaded guilty and was sentenced to state prison, followed by probation, and ordered to pay $688,372 in restitution to the victim.
How EFA Could Have Helped
EFA warns you when an email claims to be from a company like PayPal but doesn’t come from it. A real problem with your account will be there when you log in yourself.
Named Victim — Documented Loss
New South Wales, Australia
Compromised Broker Email
Their Mortgage Broker’s Email Was Compromised.
How It Happened
The NSW Fair Trading Minister, urging seniors to stay alert, cited a case where a consumer lost $760,000 after their mortgage broker’s email was compromised.
How EFA Could Have Helped
EFA warns you when an email changes where your money should go and reminds you to call your broker at a number you already have.
Named Victim — Documented Loss
Australia
Fake Aged Care Home
The Money Was Meant to Pay for the Rest of Her Care.
How It Happened
Nancy Pun, 102, had an aged care deposit meant to pay for the rest of her care. The email didn’t go to Nancy. Scammers emailed her granddaughter, who holds power of attorney, posing as an employee of the aged care home and giving fake bank details.
The Outcome
The family couldn’t bring themselves to tell her.
How EFA Could Have Helped
Families who manage money for an older relative are targets too. EFA warns you when an email claims to be from an organization it doesn’t come from, and when it gives new bank details for a payment.
Named Victim — Documented Loss
December 2025
Nebraska, United States
Phishing Email
Fake Amazon Delivery Email Starts a Scam That Costs a Couple in Their 80s $250,000.
How It Happened
A Hickman couple, both over 80, received a fraudulent email saying an Amazon package had been delivered to the wrong address. Scammers then posed as federal officers and took payments by Bitcoin, Western Union and Apple gift cards. In total they lost $250,000, including $50,000 taken from their accounts.
The Outcome
The Lancaster County Sheriff’s Office said recovery is very unlikely because the scam was reported about seven weeks after the last payment.
How EFA Could Have Helped
EFA warns you when an email claims to be from a company like Amazon but was not sent by it, before you call or reply.
Named Victim — Documented Loss
April 2026
Gainesville, Florida, USA
Refund Scam
85-Year-Old Retiree Loses $200,000 in Fake PayPal Refund Scam
How It Happened
Brian Oliver received an email claiming PayPal owed him $450. He called the phone number in the email. The scammer walked him through a fake "typo" that appeared to deposit $10,000 into his Bank of America account — except the bank website he was looking at was a mirrored fake. Over the next three days, Oliver fed $10,000 in cash into a crypto ATM and handed $198,560 in gold coins to a courier driving a black Mustang. The password at the door was "blue."
The Outcome
Gainesville Police set up a sting operation. One courier, Seth Wayne, received 18 years in federal prison. A second courier, Atharva Shailesh Sathawane, was convicted of conspiracy and money laundering tied to over 30 transactions and nearly $8 million stolen from elderly victims.
How EFA Could Have Helped
If an email says it's from PayPal but it actually came from a domain PayPal doesn't own, EFA tells you. That warning can come before you call the fake support number and before the scammer ever gets you on the phone.
Named Victim — Documented Loss
2023
Stickney, Illinois, United States
Fake Refund
It Started With One Click. Their Retirement Savings Were Gone.
How It Happened
It started with a click on a link in an email. The scam included a fake $40,000 “accidental refund.” The couple said their entire retirement savings were gone.
The Outcome
The FBI got involved.
How EFA Could Have Helped
EFA warns you when an email uses the language of phishing and fake billing before you click the link.
Named Victim — Documented Loss
May 2024
Pennsylvania, United States
Fake PayPal Email
Fake PayPal Email Leads an Elderly Man to Lose About $140,000.
Total Loss
ABOUT $140,000
How It Happened
An elderly Muddy Creek Township man got an email from what he believed was PayPal, with a phone number that he called. He was told to withdraw cash and put it into a bitcoin machine at a GetGo. Later he was told a 'federal agent' would come to his house to pick up more cash.
The Outcome
State troopers set up a sting at the home and arrested the man who came to collect another $80,000.
How EFA Could Have Helped
EFA warns you when an email pretends to be PayPal and includes a phone number to call, so you can stop before speaking to anyone.
Named Victim — Documented Loss
March 2024
Tennessee, United States
Fake Antivirus Email
Fake McAfee Email Leads to $138,000 in Wire Transfers.
Total Transferred
$138,000
How It Happened
A 75-year-old Murfreesboro man was contacted by email by someone posing as McAfee Services. Over several days he was pressed to wire money for supposed payments and penalties, sending $138,000 in total.
How EFA Could Have Helped
EFA warns you when an email looks like a fake antivirus or subscription bill and claims to be from a well-known company it does not come from.
Named Victim — Documented Loss
2018
Missouri, United States
Fake Title Company
Emails Posing as Their Real Estate Agent Divert a Retired Couple’s $130,000 Home Payment.
How It Happened
Ross Fulton, retired after 46 years as a pastor, and his wife Melinda were paying $130,000 in cash for a home in Independence, Missouri. A scammer posing as their real estate agent emailed that 'all funds needed for closing' must be sent by wire transfer. They wired the money to an account they believed belonged to the title company and learned of the fraud on closing day.
The Outcome
Their attorney said recovery is unlikely; the couple moved in with a daughter.
How EFA Could Have Helped
EFA warns you when an email about a home closing contains wire instructions, so you can confirm them by phone with a number you already trust.
Named Victim — Documented Loss
March 2023
Salisbury Township, Pennsylvania
Home Purchase
An Address Nearly Identical to the Title Agency’s Takes a Buyer’s $115,214 in Closing Costs.
Amount Wired — Fully Recovered
$115,214.67
How It Happened
A 64-year-old man buying a property in Florida had been in genuine email contact with the title agency handling the sale. A scammer using an email address nearly identical to the agency’s sent wiring instructions, and he wired $115,214.67 for what he believed were closing costs. He reported it to Salisbury Township Police on March 16.
The Outcome
The receiving account had no connection to the title agency and had already been frozen by Texas authorities. A search warrant approved by the Lehigh County District Attorney’s office led to the full amount being returned.
How EFA Could Have Helped
EFA compares a sender’s address with the ones you’ve been writing to and warns you when they are almost, but not quite, the same.
Named Victim — Documented Loss
November 2024
Auckland, New Zealand
Fake Bank Email
Fake Bank Emails With a Fake Phone Number Cost Elderly Aucklanders Over $200,000.
Total Loss (Three Victims)
OVER NZ$200,000
How It Happened
Elderly victims in Auckland received fraudulent emails that appeared to come from their bank and asked them to phone the bank. The number in the email was fictitious and connected to the scammers. Three victims were identified, and together they lost more than $200,000.
The Outcome
Police arrested a 20-year-old man at a New Lynn property after about a month of investigation. He was due in Waitākere District Court.
How EFA Could Have Helped
EFA warns you when an email claims to be from your bank but is not, and when it pushes you to call a phone number it supplies.
Named Victim — Documented Loss
April 2025
Siegburg, North Rhine-Westphalia, Germany
Phishing Email
An Investment Email From a Fake Comparison Portal Costs a 65-Year-Old €100,000.
Amount Transferred
€100,000
How It Happened
A 65-year-old man received an email that appeared to come from a well-known comparison portal offering investment advice. He was told to open an account with an online bank, and after a supposed identity check a second email gave him the banking details. He transferred €100,000 to the account he was given.
The Outcome
When his login failed, he called the bank, which said no account had been opened and the details did not exist there. Police described the email as phishing.
How EFA Could Have Helped
EFA warns you when an email uses a known company’s name but comes from an address that company does not use, and when a new sender asks you to move money.
Named Victim — Documented Loss
Pennsylvania, United States
Fake Antivirus Bill
Fake Geek Squad Email Costs a 75-Year-Old Woman $98,577.
How It Happened
A 75-year-old Jackson Township woman told State Police she lost $98,577 to scammers posing as Best Buy’s Geek Squad. The scam began with a fake email. The scammers also got access to her home computer and were controlling it remotely.
The Outcome
Pennsylvania State Police are investigating.
How EFA Could Have Helped
EFA warns you when an email uses a company name like Geek Squad but was sent from an unrelated address such as Gmail.
Named Victim — Documented Loss
2025
Apache Junction, Arizona, United States
Fake Subscription / Refund
She Tried to Cancel a Subscription She Never Ordered.
How It Happened
She got an email about a subscription she never ordered and clicked the link to cancel. A man called offering a refund, got access to her computer, then claimed he’d refunded $49,000 too much and needed it paid back.
The Outcome
Police arrested two men when they came to her home to collect cash.
How EFA Could Have Helped
EFA warns you when an email is a fake bill or subscription notice built to get you on the phone. The safest move is to ignore it and check your real accounts yourself.
Named Victim — Documented Loss
July 2022
Kusel, Rhineland-Palatinate, Germany
Fake Bank Email
A Fake Savings Bank Email, Then a Fake Bank Call. About €66,000 Was Taken.
How It Happened
In early July a 61-year-old woman received an email that claimed to be from her Sparkasse savings bank. A phone call followed from a man claiming to work for the bank. The criminals took about €66,000 from her.
How EFA Could Have Helped
EFA warns you when an email claims to be from your bank but was not sent from your bank’s real address.
Named Victim — Documented Loss
November 2023
Illinois, United States
Fake PayPal Email
Fake PayPal Email Costs a Retired Priest $61,000 of His Life Savings.
How It Happened
Robert Banzin, an 85-year-old retired Catholic priest, received an email that appeared to come from PayPal saying someone had bought something on eBay through his account. He searched online for a PayPal number, called it, and reached scammers posing as PayPal investigators. They persuaded him to withdraw just over $61,000 from his savings.
The Outcome
The Chicago Police Department’s Financial Crime Unit is investigating, and a deacon at his church started a fundraiser to replace the savings.
How EFA Could Have Helped
EFA warns you when an email uses a well-known brand like PayPal but was not sent from that company, so you can check your account directly before calling anyone.
Named Victim — Documented Loss
May 2022
Kansas, United States
Fake Antivirus Bill
Fake Geek Squad Renewal Email Costs a 69-Year-Old Man $60,500.
How It Happened
A 69-year-old Saline County man received an email he thought came from Best Buy’s Geek Squad, charging him to renew a membership. The sheriff said the scammer apparently got into his online banking and moved money to make it look as if Geek Squad had overpaid him. In total he lost $60,500.
How EFA Could Have Helped
EFA warns you when an email uses a company name like Geek Squad but comes from an unrelated address, and when it pushes you to call about a charge.
Named Victim — Documented Loss
Florida, United States
Spoofed Email
Spoofed Email Diverts a Senior’s Settlement Payment.
How It Happened
A Miami-Dade senior had asked the law firm handling her Roundup settlement to send her money to her credit union account. A paralegal then received a message that looked like it came from her, asking for the money to go to a different bank. The firm missed a small change in the sender’s address, and $58,138 was sent to the wrong account.
The Outcome
The firm recalled the wire, but police said about $29,376 had already been spent. A woman turned herself in on charges including theft from an elderly person and organized scheme to defraud.
How EFA Could Have Helped
EFA warns you when an email comes from an address that looks like a known contact’s but is slightly different, and when it asks to change where money is sent.
Named Victim — Documented Loss
January 2025
Connecticut, United States
Fake PayPal Email
Fake PayPal Email Leads to a Nearly $50,000 Cash Pickup.
How It Happened
A 90-year-old South Windsor man received an email that appeared to come from PayPal, claiming a Bitcoin purchase had flagged his account. He called the support number in the email, and the caller used a link to access his computer. He then withdrew cash from several bank branches and handed about $49,900 to a courier at his home.
The Outcome
When the scammer demanded another $20,000, police intercepted the second pickup and arrested a Brooklyn man on a conspiracy to commit larceny charge.
How EFA Could Have Helped
EFA warns you when an email claims a purchase you did not make and pushes you to call a support number in the message.
Named Victim — Documented Loss
March 2026
Elba Township, Michigan
Fake Bank Email
She Replies to a “Fraudulent Charge” Email, and $49,675 Is Wired From Her Account.
Amount Wired — Mostly Recovered
$49,675
How It Happened
On March 6 a 69-year-old Elba Township woman replied to an email claiming her bank account had been fraudulently charged $350 and needed to be corrected. She gave the scammers personal information, which let them gain remote access to her computer or phone. $49,675 was then wired from her account to a bank in San Francisco.
The Outcome
Lapeer County Sheriff’s detectives seized $43,653.26 still in the receiving account, which was being returned to her. Her net loss was just over $6,000.
How EFA Could Have Helped
EFA warns you when an email uses the wording scammers rely on, like an unexpected charge that needs fixing right away.
Named Victim — Documented Loss
January 2024
Amityville, New York
Fake Antivirus Bill
A $399 Geek Squad Email Leads to Cash, Gift Cards and a Withdrawal Over Three Days.
How It Happened
A 77-year-old Amityville man received an email, supposedly from the Geek Squad, reporting a $399 charge, and called the number listed. While he was logged into his bank, the scammer moved $40,000 between his accounts and persuaded him it was a mistake. The suspect collected $20,000 in cash at his home on January 29, he gave $5,000 in gift cards the next day, and $20,000 more was withdrawn from his account on January 31.
The Outcome
A 21-year-old man was arrested on February 1, 2024, when bank staff alerted police during a second withdrawal by another victim of the same scam. He was charged with grand larceny.
How EFA Could Have Helped
EFA warns you when an email is a fake bill that wants you to call a phone number. The safest move is to call the company on a number you look up yourself.
Named Victim — Documented Loss
Ontario, Canada
Fake Antivirus Bill
A $419 Fake Bill Cost Him More Than $40,000.
How It Happened
He got an email that looked like a $419 bill from Norton Antivirus. It ended up costing him more than $40,000.
How EFA Could Have Helped
EFA warns you when an email uses a well-known brand on a fake bill and pushes you to call a phone number about it.
Named Victim — Documented Loss
April 2025
Tennessee, United States
Fake PayPal Email
Fake PayPal Emails Lead to a $40,000 Loss.
How It Happened
An elderly Dickson County woman received emails that appeared to come from PayPal, claiming a payment discrepancy. She called the number in the email, and the scammers persuaded her to install remote access software, then moved money between her accounts. They convinced her to withdraw about $40,000 to repay a supposed overpayment, which she sent through a cryptocurrency machine.
The Outcome
After she refused to send more, deputies set up a sting and arrested a Texas woman alleged to be acting as a courier. The $40,000 had not been recovered.
How EFA Could Have Helped
EFA warns you when an email claims a billing problem and pushes you to call a phone number in the message.
Named Victim — Documented Loss
February 2025
Michigan, United States
Fake PayPal Email
Fake PayPal Overpayment Email Costs a 75-Year-Old Woman More Than $35,000.
How It Happened
A 75-year-old Troy woman received an email posing as PayPal that told her to call a number about an overpayment. On the call she was told she had been refunded $36,919 by mistake instead of $369.19 and had to pay it back. She sent $3,000 in Apple gift cards, $900 in Bitcoin and a $32,000 cashier’s check before realizing it was a scam.
The Outcome
Troy police were notified, and she is trying to stop the cashier’s check.
How EFA Could Have Helped
EFA warns you when an email claiming to be from PayPal asks you to call a phone number about a charge or refund, which is a common way these scams start.
Named Victim — Documented Loss
November 2024
Warwick, New York
Fake Antivirus Bill
A $419.99 Geek Squad Renewal Email Costs a 73-Year-Old $35,000 in Cash.
How It Happened
A 73-year-old Warwick man received an email, supposedly from Best Buy’s Geek Squad, asking him to renew a service contract for $419.99. He withdrew $35,000 and gave it to a courier. He later withdrew $8,000 more before his daughter alerted him to the scam.
The Outcome
Police arranged a $22,000 hand-off with an envelope of paper and arrested the courier. A federal agent filed an affidavit seeking a warrant for conspiracy and wire fraud.
How EFA Could Have Helped
EFA warns you when an email looks like a renewal bill for tech support or antivirus, one of the most common ways these scams start.
Named Victim — Documented Loss
California, United States
Fake Antivirus Bill
Fake Geek Squad Renewal Email Costs a 75-Year-Old Woman $30,000.
How It Happened
Sue DuPont, 75, of El Cajon received a fraudulent email posing as Best Buy’s Geek Squad saying she needed to renew her contract. She called, and the person on the phone talked her into giving him control of her computer. She lost about $30,000.
How EFA Could Have Helped
EFA warns you when a renewal email uses a well-known company name but was not sent by that company, before you call the number in it.
Named Victim — Documented Loss
February 2026
Lithia, Florida
Phishing Email
One Click on a Malicious Email, and an 81-Year-Old Hands $24,000 to a Courier.
How It Happened
After an 81-year-old Lithia woman clicked a malicious email, detectives believe scammers gained remote access to her computer. They convinced her they had accidentally deposited $50,000 into her bank account. She withdrew $24,000 and gave it to a courier, who sent her a fake receipt.
The Outcome
When she was told to hand over another $25,000, Hillsborough County deputies prepared simulated cash for the pickup and arrested the courier, who was charged with organized fraud and theft from a person 65 or older.
How EFA Could Have Helped
EFA warns you when an email shows the signs of a phishing message, so you can stop before clicking anything in it.
Named Victim — Documented Loss
Ohio, United States
Brand Impersonation
Fake Discover Email Ends With Cash Handed to a Fake FBI Agent.
How It Happened
A 76-year-old South Euclid woman received an email that appeared to come from Discover Card, saying her Social Security number was on the dark web. She searched online for help and called a scam customer service number, which passed her to a fake bank fraud expert. She withdrew $23,000 from three banks and handed it to a supposed undercover FBI agent in a parking lot.
The Outcome
She filed a claim with her bank, but the police report indicates the bank may not cover the loss because she withdrew the money herself.
How EFA Could Have Helped
EFA warns you when an email claims to be from a well-known company but does not come from it, and when it uses alarming language to rush you.
Named Victim — Documented Loss
2021
Wilmington, North Carolina, United States
Fake Antivirus Bill
A Fake Antivirus Renewal Opened the Door to Their Bank Accounts.
How It Happened
Scammers sent fake “Norton 360 with LifeLock” invoices saying a subscription had auto-renewed, then used them to get into victims’ bank accounts.
The Outcome
Wilmington police issued a public warning.
How EFA Could Have Helped
EFA warns you when an email uses a well-known brand on a fake renewal invoice and pushes you to call about it.
Named Victim — Documented Loss
October 2024
California, United States
Fake PayPal Email
Fake PayPal Email Leads a 93-Year-Old Man to Hand $20,000 in Cash to a Courier.
How It Happened
On October 27, a 93-year-old Napa man received an email that told him to call a number about a PayPal transaction. On the call he was told he had been paid more than $30,000 and was asked to withdraw cash. He handed $20,000 to a courier who came to collect it.
The Outcome
Napa police arrested a 28-year-old San Jose man at a later pickup on charges including elder abuse; the $20,000 was not recovered.
How EFA Could Have Helped
EFA warns you when an email that claims to be from PayPal is not from PayPal and pushes you to call a number about a payment.
Named Victim — Documented Loss
October 2024
German Flatts, New York
Fake Antivirus Bill
He Calls to Dispute a $349.99 Geek Squad Charge and Loses $20,000 in Cash.
How It Happened
A 61-year-old man received a “billing and invoice” email charging $349.99 for a Geek Squad subscription. When he called the number in the email to dispute it, the scammers claimed he had several fraudulent accounts and told him to withdraw money before his accounts were frozen. He lost $20,000 in cash.
The Outcome
State Police arrested two men on October 25, 2024, as they tried to pick up more money at his home.
How EFA Could Have Helped
EFA warns you when an email is a fake subscription bill with a phone number to call. That phone call is where these scams take hold.
Named Victim — Documented Loss
September 2025
Massachusetts, United States
Fake Bank Email
Fake Bank Email Leads to a $19,000 Cash Handoff.
How It Happened
An 89-year-old Hingham woman received an email that appeared to be from her bank, warning of unusual activity on her account and asking her to call a number. The number reached a fake fraud department, and the caller stayed on the phone while she withdrew $19,000 from two bank branches. A man then came to her home to collect the cash.
How EFA Could Have Helped
EFA warns you when an email claims to be from your bank and urges you to call a number in the message instead of one you already have.
Named Victim — Documented Loss
April 2025
Davis, California
Fake Bank Email
A Fake Wells Fargo Email Sends a “Bank Representative” to an 82-Year-Old’s Door.
How It Happened
An 82-year-old woman received an email, supposedly from Wells Fargo, saying her phone had been hacked and her bank account compromised, and telling her to call a fraud help desk. Over about four hours of calls and emails, scammers said she needed to pay $18,000 for a new debit card, account and checkbooks. A person posing as a bank representative collected the cash from her home in two envelopes.
The Outcome
The scammers called at least 10 times the next day demanding $18,000 more, and her caretaker called police. A Davis detective arrested a woman who came to the house, on charges including grand theft and elder abuse.
How EFA Could Have Helped
EFA warns you when an email pretends to be from your bank and pushes you to call a number..
Named Victim — Documented Loss
September 2025
Illinois, United States
Fake PayPal Email
Fake PayPal Email Leads to a $17,000 Cash Pickup.
How It Happened
An 80-year-old Green Oaks woman received a fake PayPal email claiming she had made a purchase of more than $760 and telling her to call a number if she had not authorized it. When she called, the scammers got into her bank accounts, moved money around, and convinced her that PayPal had over-refunded her. A courier then collected $17,000 in cash from her at her senior living center.
The Outcome
Detectives traced the car using license plate readers, and two men were arrested and charged with felony theft.
How EFA Could Have Helped
EFA warns you when an email claims a charge you did not make and pushes you to call a phone number in the message.
Named Victim — Documented Loss
March 2025
Hingham, Massachusetts, United States
Fake FTC Email
The Email Said It Was From the Federal Trade Commission.
How It Happened
She got an email claiming to be from the Federal Trade Commission, with official-looking material and a phone number for a supposed litigation officer. After calling, she was persuaded to send $15,500.
How EFA Could Have Helped
EFA warns you when an email claims to be a government agency but comes from an address that doesn’t belong to it, and when it pushes you to call a phone number.
Named Victim — Documented Loss
Washington, D.C. area, United States
Fake Geek Squad Email
A Fake Geek Squad Email Cost Her More Than $15,000.
How It Happened
Her family says she lost more than $15,000 after a fake Geek Squad email about reversing subscription charges.
How EFA Could Have Helped
EFA warns you when an email is a fake bill or subscription notice designed to get you to call a scammer’s phone number.
Named Victim — Documented Loss
July 2023
Knittelsheim, Rhineland-Palatinate, Germany
Phishing Email
An Email Asked Him to Log In to His Customer Account. €10,000 Was Debited.
How It Happened
Phishing emails told recipients they had to log in to their customer account using a button in the message. A 64-year-old man from Knittelsheim fell for the scheme. The criminals then debited a total of €10,000 from his account.
How EFA Could Have Helped
EFA warns you when an email pushes you to sign in through a button or link that does not lead to the real company’s site.
Named Victim — Documented Loss
March 2024
Kansas, United States
Fake Antivirus Bill
Fake Norton LifeLock Renewal Email Costs a 72-Year-Old Man $11,000.
How It Happened
A scammer posing as Norton LifeLock emailed a 72-year-old Salina man saying his account would be charged $450 for a renewal. He did not want to renew, so he called the number in the email. He ended up sending $8,000 in Bitcoin and $3,000 in gift cards.
The Outcome
He reported it to Salina police on March 7, and police are investigating.
How EFA Could Have Helped
EFA warns you when an email that looks like an antivirus renewal asks you to call a phone number, so you can check the account yourself instead.
Named Victim — Documented Loss
November 2025
Kansas, United States
Fake PayPal Email
Fake Purchase Alert Email Leads a 72-Year-Old Woman to Feed $9,900 Into a Bitcoin Machine.
How It Happened
A 72-year-old Salina woman received an email saying she had made $399.99 in Bitcoin purchases on October 29 and to call a number if she had not authorized them. The caller got remote access to her computer. While he stayed on the phone, she deposited $9,900 into a Bitcoin machine.
How EFA Could Have Helped
EFA warns you when an email about a charge you do not recognize pushes you to call a phone number, a common start to remote-access scams.
Named Victim — Documented Loss
February 2023
Port St. Lucie, Florida
Fake PayPal Email
A Retired Police Officer, 85, Pays $9,500 Over a PayPal Email Saying He Owed $479.
How It Happened
Frank Tumminia, an 85-year-old retired police officer, opened an email that appeared to be from PayPal. It said he owed $479 and that his checking account would be charged if he didn’t respond within two days. He sent $9,500 and realized right afterward that it was likely a scam.
The Outcome
He reported it to Port St. Lucie police.
How EFA Could Have Helped
EFA warns you when an email claims to be from PayPal but doesn’t come from PayPal, and when it pushes you to act within a deadline.
Named Victim — Documented Loss
July 2020
Worthing, West Sussex, United Kingdom
Phishing Email
A Fake TV Licence Email Said Her Direct Debit Had Failed. She Lost £6,900.
How It Happened
Fraudsters sent thousands of fake TV Licensing emails claiming the recipient’s direct debit had failed and that they had to renew to avoid prosecution. Some were personalised to look genuine. A 67-year-old woman in Worthing lost £6,900 to this fraud.
How EFA Could Have Helped
EFA warns you when an email uses an organisation’s name, like TV Licensing, but comes from an address that organisation does not use, and when it uses threatening, urgent wording.
Named Victim — Documented Loss
August 2012
Ripon, California
Phishing Email
An Email “From the FDA” Threatens Arrest Unless a 62-Year-Old Pays Up.
How It Happened
A 62-year-old Ripon woman received an official-looking email claiming to be from the Food and Drug Administration. It said she was under investigation in the Dominican Republic, was under surveillance and would be arrested unless she paid as part of a plea bargain. She first sent $2,000, and after further demands had sent $8,000 in total.
The Outcome
Ripon police said they would notify the FBI and the FDA.
How EFA Could Have Helped
EFA warns you when an email claims to be from an organization like a government agency but doesn’t come from it, and when it uses threats to rush you.
Named Victim — Documented Loss
August 2025
Washington, United States
Fake PayPal Email
Fake PayPal Charge Email Costs an Elderly Woman $5,000 in Bitcoin.
How It Happened
An elderly Auburn woman received an email she believed was from PayPal about an unknown $1,289 charge. She called the number in the email and a man said he had accidentally refunded her $50,000 and needed it back. At his direction she sent $5,000 through Bitcoin before she became suspicious; he then threatened her and deleted a book she had been writing from her computer.
The Outcome
Police said the phone number was untraceable and Bitcoin is nonrefundable; the case is inactive pending new leads.
How EFA Could Have Helped
EFA warns you when an email that uses the PayPal name is not from PayPal and asks you to call a number about a charge.
Named Victim — Documented Loss
February 2022
South Carolina, United States
Fake Antivirus Bill
Fake Norton Charge Email Leads to $3,000 in Gift Cards.
How It Happened
A 68-year-old Okatie woman received an email she believed came from Norton Security saying she had been fraudulently charged $400. The email told her to call immediately and gave a phone number. The man who answered had her buy Apple and Google Play gift cards and read him the numbers, and she believes he also got remote access to her computer.
How EFA Could Have Helped
EFA warns you when an email claims to be an antivirus bill and pushes you to call a phone number, a pattern used in fake renewal scams.
Named Victim — Documented Loss
2020
Hermiston, Oregon, United States
Fake Title Company
The Email Said Not to Call. It Came From Gmail.
How It Happened
A retired emergency dispatcher with three great-grandchildren, she was buying a bigger home. Two days before closing, an email “from the title company” told her to wire the down payment and closing costs, and not to call her contact because he’d be too busy. It had the logo, the employee’s name and a correct signature, but it came from a Gmail account.
The Outcome
The money was gone, and she had to move in with family in Washington.
How EFA Could Have Helped
A title company does not send wire instructions from a Gmail account, and a real one never tells you not to call. EFA warns you when a business name sits on a personal address and when an email asks you to wire closing money.
Named Victim — Documented Loss
2026
Leoben, Austria
Fake Tax Portal
A Fake Tax Portal Email, Then a Fake Bank Call.
How It Happened
A phishing email about FinanzOnline, Austria’s tax portal, took him to a convincing fake site. A fake bank call followed, and he lost his savings.
How EFA Could Have Helped
EFA warns you when an email uses a trusted name but links somewhere else, and when it looks built to collect your sign-in details.
Documented Attack
October 2026
United States
Fake Government Email
Your Social Security Statement Is Ready. Except Social Security Never Sent It.
Documented Pattern
Government agency name on an address with no connection to the government
The report does not identify a victim or document any financial loss.
What Attackers Did
The email arrived from “Social Security Administrator” with the subject line “Statement Support Was Posted to Your Account Details Report.” It carried the agency's logo, a small box showing the year 2025 and a status of “Ready,” and a blue button to view the statement. It opened with “Dear Beneficiary.” There was no threat and no deadline. It simply offered something people actually want to see, and that is why it works. Social Security really does email people with online accounts to remind them their statement is available, so a fake one fits right into a habit people already have.
- Shown in the inbox
- Social Security Administrator
- Where it actually came from
- loradmiadministraciones.com
Social Security says most of its email comes from .gov addresses, with a short list of approved exceptions. This was not one of them.
Social Security's Office of the Inspector General warned in February 2026 about a significant increase in fake emails built exactly this way.
EFA Warning — and Why EFA Looks For It
Anyone can type “Social Security Administrator” into the name on an email. It costs nothing and proves nothing. Most email apps show that friendly name and tuck the real address out of sight, and almost nobody goes looking for it. EFA does the looking for you. When an email claims to be a government agency and the address behind it doesn't belong to one, EFA tells you before you click. If you want your real statement, type ssa.gov/myaccount into your browser yourself.